Yes, it is designed to perfectly accommodate most standard 58mm commercial portafilters. If your cafe uses a unique size, please reach out to us prior to purchase to confirm compatibility.

For a high-volume cafe environment, we highly recommend cleaning the cleaner daily. A quick wipe-down of the cleaning mechanism at the end of each shift will ensure optimal hygiene and extend the machine's lifespan.

No complex installation is required. The Guscooker Puck Cleaner Pro is designed for an easy plug-and-play setup, utilizing a standard Australian 240V power outlet.

Yes, BTC Supply Co proudly ships Australia-wide. Standard dispatch occurs within 1-2 business days directly from our Brisbane warehouse.

Shipping rates are automatically calculated at checkout based on the total weight of your order and the delivery destination. We partner with premium couriers to ensure your equipment arrives safely and promptly.

The unit comes with a standard 12-month manufacturer's warranty covering parts and labor for manufacturing defects. This guarantee is provided in addition to your rights under the Australian Consumer Law (ACL).

We are committed to ongoing support. We stock essential spare parts locally and offer dedicated repair services at a standard labor rate, ensuring your cafe experiences minimal downtime.

As we primarily supply commercial-grade equipment to businesses, we generally do not accept returns for a change of mind. We strongly advise ensuring the product specifications meet your cafe's operational needs prior to purchasing.

Please contact our support team via email with your order number, a brief description of the issue, and a short video or photo of the fault. Our team will promptly guide you through the troubleshooting and repair process.

Absolutely. We offer tailored pricing structures for multi-site operators and wholesale partners. Please contact our sales team to discuss a custom arrangement for your business.